Our fast-paced culture is increasingly losing its ability to handle conflict like mature adults.  TV talk shows like Jerry Springer spur us to throw chairs at each other, and constant Internet communication is weakening our face-to-face interpersonal skills.

As a former minister and counselor who spent 10 years in the fast-paced corporate world, Tom knows that conflict is inevitable.  Tom urges us to view conflict as a rare opportunity for mutual gain, individual growth, and personal greatness.

In this new, vigorous, and interactive presentation, Tom reveals ...

• The key root cause of all conflict
• Five benefits of conflict
• A 7-step process for working through any conflict
• A memorable 4-step process for handling brief customer conflict 

Length: 40 minutes to 3 hours

Contact Tom for more information about customizing this presentation for your situation.

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Wadsworth Communications
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