How to Handle Conflict
Our fast-paced culture is increasingly losing its ability to handle conflict like mature adults. TV talk shows like Jerry Springer spur us to throw chairs at each other, and constant Internet communication is weakening our face-to-face interpersonal skills.
As a former minister and counselor who spent 10 years in the fast-paced corporate world, Tom knows that conflict is inevitable. Tom says conflict is not to be feared, but viewed as "a rare opportunity for mutual gain, individual growth, and personal greatness."
In this vigorous and interactive presentation, Tom reveals ...
- The key root cause of all conflict
- Five benefits of conflict
- A 7-step process for working through any conflict
- A memorable 4-step process for handling brief customer conflict
What People Are Saying:
"Our executive director said that you were 'very powerful.' We would most definitely recommend you for a speaker."
- Maelynn Heintzelman, Human Resources Director